Vancouver Auto Repair

My name is Chad and I've been a customer at Honest 1 for at least 6 years now at this point. Have never had any issues with pricing or quality of work and have even advised friends of mine to go there. Back in January my CRV went into limp mode to find out it was a cracked head gasket. Quoted almost $6k for all of it. Okay, we approved the work and then didn't hear back from anyone for about three weeks. I receive a phone call from Chris stating that my catalytic converter desperately needs to be repaired. He goes on to tell me how he's doing me such a grand service and how if we got this part directly from Honda it would be around $6000 but he's so good he could get me the part for $3800...for a catalytic converter...for a Honda CRV. Chris then tells me that there's no labor being charged because my vehicle is already torn apart and he's getting me the part at cost with no markup. I told him I would call him back and went directly to Napa's website to price check and see that this part is $400-800. So I call Chris back and tell him not a chance am I going to be paying that much for a part and he tells me that I'm wrong on the price and he's looking at the website and it's $3080. I immediately notice the price change and tell him that no...I'm on the website, have my car selected, and don't see anything over $800. He then starts to imply that I'm not able to see what he's seeing because I'm not smart enough to do it correctly. Now this irritates me but I just decide I'm over this conversation. Chris starts to back peddle and tell me he can offer discounts and get it priced down lower but at this point I'm feeling like he's trying to fleece me so I decide to end it. As the vehicle is ending it's repair the actual mechanic reaches out to me and tells me we need this catalytic converter part replaced desperately and that he's at the part store and can price it for me. He tells me the part is $780 + $60 for overnighting. That's $780 part as opposed to $3800. Thoughts that instantly run through my head: Did they really just try to turn my $6000 repair into a $9000 repair over an $800 part? How often is this shop doing this to other people? How often has this happened to me in the past and I haven't caught it because I just blindly trusted the sales team? Should I now just make sure to go through my invoices and price check them against everything I've been charged? Should I now go and warn everyone I know about this experience in not only the civilian capacity but the veteran capacity as well? Your company name is Honest 1 and this experience makes me question the validity of it. I reached out to the owner who had someone reach out to me. They instead tried to shift blame onto the mechanic for getting me the part at cost as the sales person told me he was doing. Keith then states “they’re going to look into it” and get back to me. Never heard anything further. Honest-1 is showing their true colors as being the “DisHonest-1”

My experience here was a very pleasant one. Eric was fantastic, thorough, knowledgeable, professional, and very kind nature. He provided very detailed diagnostic data and itemized everything for me to ensure my questions were answered. The mechanic went above and beyond as well. Thank you so much!

We were "travelers" from out of the area. Immediately one of the staff came to do a battery check and said we needed to get a new one. It was confirmed one could be delivered within an hour and installed in another 20 minutes. They were right on schedule and we were back on the road in an hour and a half. The crew was friendly, polite and efficient. Waiting in the office, we were happy it was clean warm and provided good coffee. The restroom was also very clean. Thank you Erik and the rest of n the team!!!!

Terrible, they charge my uncle 1500 for part and labor and problem still there! I called it robery!

Efficient and helpful, Chris is great.

Friendly. Professional.

Friendly and honest service Thank You!!!

VERY HORRIABLE PLACE TO TAKE YOUR VEHICLE TO MIS COMMUNICAATION TO LEAVE MY TRUCK HERE FOR 1 WEEK AND NOT BE SERVICED OR CALLED TO COMMUNICATE THIS IN ADVANCE ERIK ASSIT MNG VERY RUDDE AND FROM DESK ELDER MAN SHOULD RETIRE ALREADY GAVE OUT INCORRECT INFOR A FEW TIMES PLUS THEY STILL CHARGED ME FOR DIGNOISTIC THEY NEED TO BE HELD ACCOUNTABLE POOR SERVICE NOT PROFESSIANL THEY CLAIM TO HAVE A MACHUINE THAT WAS BROKE AND FIRED A MACANIC POOR SERVICE NOT COMMUINCATION WENT FROM 1 THING TO THEM SELLING ME OTHER THINGS RED FLAGS TRIPPLE AAA REFFERD CALLING BBB NEWS AND COORUPUTE

Excellent service. Professionals and clean business. The mechanic looked over my entire vehicle. Everything is good for now. I had my oil changed somewhere else. The other company wanted me to get a few things done that I didnt think are needed. This is my new place to bring my vehicle. 100% honest. They didnt charge me for my inspection. 😊