I've been going to Honest 1 for a while. While I'd say my experience with Honest 1 is above average compared to the other mechanics in the area, however I'd still rate it as average at best compared to all mechanics I've been to. From what I can tell, their prices and automobile work quality is decent, it's primarily their customer service that is lacking. Today I arrived for my appointment for an oil change, tire rotation, and a coolant flush. I scheduled the appointment a week ago, verified what coolant they would use, and informed them I would be waiting in the lobby while they did the work. They also let me know that they didn't stock the manufacture recommended coolant but would happily pick some up for the job. Today, after arrival, I found out that they never obtained the coolant. So they would have to send staff to the local Mazda dealer to get the appropriate coolant. They recommended not waiting because the job would take a couple of hours. They then quoted me a final price. By the time the job was complete, 3 hours had elapsed. When I came back they charged me more than the quoted price stating that "they forgot" to add a line item to the bill. I begrudgingly paid without arguing. I opened my car door only to find mud smeared around the floor area. On my drove home my tire pressure warning light turned on. I checked my tire pressures and 2 of the 4 tires were low. Did no one check the tire pressure? And what about the 21 point inspection that they were going to send--I never got it. Generally speaking I've found every mechanic in the neighborhood to be a circus like this. Simple things always get messed up. Checking fluids and pressures of the parts that you touch, agreeing to service price totals that are actually correct, sending documentation and communication that you say you're going to send, having the parts needed in hand BEFORE scheduled appointments, not making messes in people cars or at least wiping up a little after an accident. In short, their lack of responsibility invades customer trust. From what I can tell, the auto mechanic industry is too cut throat for this kind of tomfoolery. Time will tell whether Honest 1 gets their act together and beats out the competition, or continues to let their standards slide to match that of their competition. I should add that I've had other experiences with this company that were similar. I recall one time after they looked over my car that they "recommended" changing my cabin air filter. Seeing that I had recently replaced it, they clearly didn't check the filter before making the recommendation. Again, behavior like this invades trust. What do customers want? They want to be treated fairly. They want to be able to trust that their mechanic has their best interest in mind when working on their car. That means taking responsibility for mishaps. And that also means making changes so that mishaps don't happen ever again. Simple. If a business believes that it's perfect as-is then it's doomed to failure.