Vancouver Auto Repair

Went to get an oil change, after the oil change, they found a nail in my tire and offered to patch it and offered me a new cabin air filter at a quoted price. Told me that would all take 5 minutes and I would be on the road. 40 minutes later they wanted me to also pay $15 for the tire patch. Then when I called them out on misleading me they told me usually the patch would cost $20 and they were actually cutting me a deal. A shouting match later they removed the extra cost for the tire patch and charged my card. Now 2 weeks later they called me and told me my card only covered part of the transaction and they need the rest. Verified through my bank account that was accurate, but I don't know how they waited this long to contact me about it. Oh well, reminded me that I needed to leave them a bad review. *EDIT POST SINCE THEY REPLIED TO MY REVIEW* The dishonesty continues. Here's a screenshot of my recent calls from your phone number. You called me once before and then again 9 days later when I called you back promptly to pay you. The time you called on the 18th you didn't leave a voicemail, my voice mailbox is full. I would have called you back on the 18th to pay you, but you call from a number that doesn't show up as Honest-1 when you put it through a search. You and your employees all suck. I'll spread the word.

Gave me good advice on my CVT transmission!

Went to get an oil change, after the oil change, they found a nail in my tire and offered to patch it and offered me a new cabin air filter at a quoted price. Told me that would all take 5 minutes and I would be on the road. 40 minutes later they wanted me to also pay $15 for the tire patch. Then when I called them out on misleading me they told me usually the patch would cost $20 and they were actually cutting me a deal. A shouting match later they removed the extra cost for the tire patch and charged my card. Now 2 weeks later they called me and told me my card only covered part of the transaction and they need the rest. Verified through my bank account that was accurate, but I don't know how they waited this long to contact me about it. Oh well, reminded me that I needed to leave them a bad review.

I stopped in for a quote and was pleasantly surprised at the level of customer service I received from Kyle & Jerry. I haven't seen that in a long time. They made me feel like family and not just another car. If there work is half as good as their customer service, they earned a customer for life.

I bought a Groupon for oil changes at honest one. I have gone and gotten my oil changed three times, and never paid because with the groupon you get 4 oil changes. My second time getting my oil changed, I showed up for my appointment and then waited an hour to find out the secretary scheduled me during everyone's lunch break. Most recently on 8/3 I went in to get my oil changed and they told me it would be 70, I was confused because I had the Groupon thst covers four oil changes, and did not pay the two other times. The person elaborated and told me that my car takes synthetic oil so it cost extra. The staff pulled up my file to find out that the two other times I had gotten my oil changed they had put in a blend without telling me that my car needed synthetic. After the oil change they also did an inspection on my car and told me that I had a tear in my cv joint. I proceeded to ask what that meant, the staff member used a different term for the cv joint EVERYTIME, calling it a boot or drive shafts. I was confused by the jargon. I was told that if not taken care of I can loose control of my car. Which is true, but not at the level of damage my car was at. I wold describe the experience as an attempt to confuse and scare me into paying for repairs. I decided to call my father, he explained to me thst he would be able to fix it saving me 500 dollars. Upon self inspection, there is a slight tear in the seam of the boot, and I am not throwing oil. I will not loose control of my car with a tear in the boot. I would not describe honest one as honest people. If you go there I would recommend self inspection before paying for any repairs from these scam artists.

I discovered a fluid leak emanating from the inside of the front passenger tire. I called and got an appointment for the next working day. They discovered that one of the washers on a new part installed last March was defective. With the covid -19 situation as it is, I had only used a single tank of gas in all of that time. They fixed the problem, checked the other replaced part and had me out of there in an hour, and at no charge as it was from a previous job.

Good service but some cheated

The guys at honest 1 are indeed honest I brought in my care needing a new clutch and they gave me a great price and did a great job!! Me and my car are both very happy! Their communication isn't always the best so you may have to stay on top of them but to me this is understandable because they are always very busy! I will definitely be bringing my car back to them for all my maintenance needs and my husband agreed and will be taking his car there as well! This is the second time they have gone above and beyond for me and my vehicle!

Great service. In and out as promissed