I came in for a oil change, 21 point inspection, topping off all fluids, and tire rotation. They also honored a coupon that I had received in the mail. Although people are entitled to feel different in every situation, they had a positive demeanor today and we're incredibly helpful. I appreciate that the shop shows what the Consumer Rights are for the state of Washington. They kept reinforcing to me that they would rather do things the right way. And that they are here to look out for the health of my vehicle.