The guy at the counter started the upsell right from the start. I was suspicious that this was a corporate place. It seemed as if the only thing I needed was a radiator hose and they "needed"to do a pressure test without even looking under the hood. The radiator then was "ruptured" (Later I found out it leaked under their "pressure test at the top seam - not where the leak had been!) -and I agreed to let them replace the radiator. The 1 day later the truck was spewing radiator fluid. I took it back and the guy behind the counter was absolutely full of venom. No, I"m sorry, let's check it." Seemed to just sneer at me and blame me. I said I wanted to get in and out quickly as I hadn't had anything to eat. He snidely said "Do you want my sandwiches? out of his paper bag with an attitude. He was making zero effort. He says "I haven't eaten either". Maybe these guys should eat something. They came back with it was a leak in the water pump. The brother said that it was "highly unlikely" two major things went wrong at the same time, the first guy was "sorry" gleefully and bitterly that my truck was such a bad vehicle. My experience is that auto mechanic experiences like this come from incompetence or being pushed for a quota(Like J-Lube), or dishonesty about what was needed in the first place. Take your pick. Customers are NOT their main concern (Seems to be they are concerned about their own convenience and image) and I wished I could have gone somewhere else originally but was stuck with an undriveable truck. It was good enough to drive away but still leaking in the end. Next time I will just get it towed to somewhere they care and have a hint of competence. I had them give me the radiator they replaced and will admit if after the shop I use actually fixes what is wrong says both things were wrong. Unfortunately I am likely out $600 and another day down without a vehicle.